All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We can't ship to PO Box addresses unless Express shipping is selected at checkout.
Domestic Shipping Rates and Estimates
We offer free Standard shipping within Australia
We offer $15 flat rate Express shipping within Australia
All orders of $70+ have free Standard shipping within Australia
Free local delivery is available for orders over $70 within 5km of our office. Unfortunately, we don't offer local delivery for orders under $70.
Deliveries are made from 4pm - 8pm on weekdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
URGENT Priority Delivery Service (Premium Customers)
For local regular Premium Customers we offer a 7 day-a-week PRIORITY SAME DAY DELIVERY SERVICE.
The team will deliver your order as soon as the schedule frees up that day.
If we can't make the delivery run during the day, we deliver between 4pm - 8pm that day (7 days a week). Yes that's right! Our Legendary Customer Service Plan means we have a staff member on call 7 days a week for our Premium Customers.
We will do our utmost to have your order ready for business the next day.
URGENT Priority Delivery Service is free and available for orders over $150 within 5km of our office.
This service is limited to our Premium Customers.
If you supply us a mobile number at checkout, we will confirm to you via text message confirmation of delivery.
We offer $35 flat rate Standard International shipping to almost any address in the world.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International shipping will be quoted separately. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Router Bits Direct is not responsible for these charges if they are applied and these are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Please see our Legendary Customer Service page
If you have any further questions, please don't hesitate to contact us at email@example.com